Good Customer Service is Always a Good Idea

By Carmelina Karas I’ve heard it said that good customer service is hard to find – but it shouldn’t be. If you ask yourself what type of interactions you have enjoyed with other businesses, do any of them have to do with their customer service department? You may be...

A Visit to the Newly Renovated Miraj Hammam Spa

By Hermione Wilson Usually when I go to the spa I feel almost obligated to book a major body treatment – to get more bang for my buck I suppose – but when 2015/2016 Top 25 Spa winner Miraj Hammam Spa by Caudalie invited my editor and I to...

The Digital Detoxification Treatment

By Carmelina Karas How many of you are reading this from your phone? How many are reading from a laptop with wireless internet? How many have spent the day with a curved back and hunched shoulders staring at a screen, much like I am (admittedly!) doing right now? As...

Navigating The Hiring Process – And Succeeding!

By Carmelina Karas As a Spa Owner or Manager, you have a lot to think about. There is the day-to-day operations, communicating with suppliers and customers, and making sure all equipment and tools are in working order. Sometimes it may feel that you are doing the job of more...

Floating Away at Float Valley

I was recently in Jamaica, floating in a pool on my back, looking at the big blue sky and feeling very zen as pool water sloshed around in my eardrums. This was not that. I didn’t know what to expect when Nadeem Jiwani, founder and owner of Float Valley...

Here’s why you should drink water

By Carmelina Karas The Basics Water is essential for life. Our bodies are made up of approximately 60% of it! We need water for vital organ functions, to replenish ourselves after exercise or while working in a hot climate, and for amazing looking skin. You may have heard that...

Local Flavour at the Spa

When you visit a new country, are you the type of traveller who searches out familiar dishes or are you looking to try local delicacies? If you identify more strongly with the latter, you might appreciate these spa treatments featured at InterContinental Hotels & Resorts around the world. These...

Massage: The Good, The Bad, and The Funky

By Heather West I remember my first massage vividly. It was almost 20 years ago. I was in the midst of planning a conference and my CEO at the time could see the stress building. She asked if I’d ever had a massage and when she found out I...

Up All Night: Club D’Elite Spa Review

By Kelly Townsend Club D’Elite has several charms. The tropical decor, complete with palm trees and a clear blue sky overhead in the lounge area, immediately instilled a feeling of relaxation and comfort. When my colleague and I visited the spa in November, we felt immediately transported stepping into...

Nominations Now Open for 2016 Canadian Spa & Wellness Awards

  Awards program continues to celebrate best of Canadian spa industry Monday, September 19, 2016 – Spa Inc. magazine, in partnership with the Spa Industry Association of Canada (SIAC), is pleased to announce that nominations are now open for the 2016 Canadian Spa and Wellness Awards. The annual spa awards program...