5 Things That Happen When You Upskill Your Spa Staff

1. Productivity is increased

You’ll find that staff properly trained in the most recent, efficient and innovative techniques are more productive and become extremely valuable to the team. In other words, higher quality work is produced more quickly, whilst ensuring resources are not wasted. Upskilling your employees enables them to do more independently and without the need for an extra team member to take on some of their workload.

Just as you notice a properly trained team member working efficiently and streamlining their tasks, you’ll notice efficiency on the management side increases too. Well-trained employees will know how to carry out their tasks effectively and without the need to look to management for support. You’ll notice your team members’ confidence grow and flourish!

Since our modules are spa-specific and designed by senior spa directors and project managers with many years of experience, students learn how to best manage their time in the unique spa setting, where time seems to move quicker than anywhere else.

2. Morale is improved

Investing in employees shows your team that you value them and want to help them reach their potential. Empowering them with training allows them to see that you acknowledge their worth, appreciate their challenges in the workplace and try and provide them with the necessary tools to become better by improving their knowledge and skills. The atmosphere in your business will improve, and morale will be high. Happier employees = happier guests.

3. Turnover is reduced

Training motivates your employees to stay with you, inspiring a sense of loyalty, and this is really where upskilling can benefit your company. Teaching people new and more advanced skills, which equip them to perform better, take on more responsible tasks, earn more appreciation and potentially a higher position, followed by a higher salary, is one of the biggest incentives to continue working for a particular company.

A study found that 57% of employees would like additional skills training to progress further in their current company. In a culture where job turnover is extremely high, loyalty is worth investing in.

You will also be able to promote from within, without having to look outside for new team members as you’ll have higher skilled and specialized employees.

Cross training therapists is also an excellent idea as they can then perform a wider range of treatments, resulting in a win-win situation all around. The spa does not need to employ more therapists, and the therapist is in more demand, more skilled and with a much improved CV.

4.Customer service improves and guest spending increases

Treat your employees the way you want them to treat your guests. Trained staff will have the knowledge to cope with the range of customers’ needs and complaints in a correct and timely manner. Satisfied employees strive to uphold the principles of your business by satisfying guests.

If possible, try to upskill your staff with a course that gives them as much personal feedback as possible. This will really help them to develop their handling of tricky situations.

5. Your business will be up-to-date with trends and technology

Technology is constantly changing and can be costly to adapt, but it provides companies with the opportunity to improve their innovation and productivity. Staff trained in the latest technology, methods, and products will ensure your business is up to speed with the latest trends and is catering to changing demands. By upskilling a certain team member, you can allow them to lead the rest of the team with their knowledge of trends and innovations.



Author: Nikos Kouremenos is Education & Project Manager at Raison d’Etre, a spa consultancy and well being think tank.


By Nikos Kouremenos | Spring 2018