Spa Software

Spas have come a long way since the days of handwritten bookings in daybooks. As the services they provide and the demands of an interconnected information-saturated world increase, spas’ needs have changed. Even the smallest day spas find they need some sort of software program to keep track of everything.

“I do think it’s critical to have a spa software program in this day and age,” says Andrea Fisher, Spa Manager of Ancient Cedars Spa at BC’s Wickaninnish Inn. Not only does spa software enable guests to book their own appointments online, she says, it allow spa therapists to see the details of a guest’s booking and follow up with them after their visit.

“It definitely saves a lot of money and labour when you do that sort of thing,” Fisher says. One of the most important functions spa software serves is the ability to store guest profiles and preferences. Daryll Naidu, Spa Director of Miraj Hammam Spa at Shangri-la Hotel in Toronto, recalls a guest who enjoys a special cocktail during her treatment. As soon as this guest arrives, spa personnel are prompted by their ResortSuite software program, reminding them to deliver the guest’s cocktail. Guests love those kinds of personal touches, Naidu says. saturated world increase, spas’ needs have changed. Even the smallest day spas find they need some sort of software program to keep track of everything.

“You can basically put in as much information as you want,” Naidu says of the software. “So for example, if I set up your preferences as, you know, you like Katie the massage therapist, you’re a size 8 shoe size, you’re a size small robe size, as soon as you check in, all those preset defaults will pop up.” In addition to keeping the day-to-day operations of the spa running smoothly, Naidu uses ResortSuite to manage the financial side of his business. As an independent spa operating within a branded hotel chain, he finds it especially useful that ResortSuite is able to interface with Shangri-la’s property management system in order to charge spa treatments to guests’ rooms. saturated world increase, spas’ needs have changed. Even the smallest day spas find they need some sort of software program to keep track of everything.

“It’s not just a booking software,” Naidu says. saturated world increase, spas’ needs have changed. Even the smallest day spas find they need some sort of software program to keep track of everything.

When trying to decide what software system is best for your spa, make sure it is user-friendly says Laurie Taylor, Marketing Director of Insight Salon & Spa Software. It’s also important, she says, to choose a company that has a good customer support program in place. “If you get something that you don’t know how to use, you’re not going to be able to utilize it,” Taylor adds. saturated world increase, spas’ needs have changed. Even the smallest day spas find they need some sort of software program to keep track of everything.

There are free spa software programs available, Taylor says, but they don’t always offer all the features a spa needs or wants. Online appointment booking, employee and business management, mobile apps, marketing resources, automatic room allocations, and client service history and preferences are some of the capabilities software programs like Insight can offer. saturated world increase, spas’ needs have changed. Even the smallest day spas find they need some sort of software program to keep track of everything.

“It’s a comprehensive system, but it’s also easy to use and kind of intuitive,” Taylor says of the Insight program. “We have programmers working on our software daily to upgrade, improve and just keep up with the times.” saturated world increase, spas’ needs have changed. Even the smallest day spas find they need some sort of software program to keep track of everything.

Just as spa software is constantly under pressure to become more advanced and more able to handle a variety of functions, so too, are spas. saturated world increase, spas’ needs have changed. Even the smallest day spas find they need some sort of software program to keep track of everything.

“As a spa you constantly want to innovate, to implement new ideas, new things for your guests, so that your guests see that you are moving forward versus being complacent,” Naidu says. “Guests see that you’re taking the time, that you’re investing in making their experience a lot smoother, a lot more efficient.” saturated world increase, spas’ needs have changed. Even the smallest day spas find they need some sort of software program to keep track of everything.

  1. ResortSuite - www.resortsuite.com

  2. Insight Salon & Spa Software - www.salon-software.com

  3. Book4Time - www.book4time.com

  4. Milano - www.milanosoftware.com

  5. Spaware - www.salonsoftware.com

  6. SpaSoft - www.partech.com/spa/spasoft-software/



By Hermione Wilson | Winter 2015/16