Inna Levitan

As CEO and managing partner at Trump International Hotel & Tower Toronto's Quartz Crystal Spa, Inna Levitan was instrumental in creating the overall interior design direction. Rising 31 floors above the city, the spa juxtaposes classic Hollywood glamour with the healing properties of the quartz mineral. Levitan looked to her Russian heritage—where 19th century quartz baths were a healing ritual—when creating the concept. An accountant by training, Levitan is currently focused on the infrastructure and operational details, mission, and strategy of the spa.

What's your favourite way to relax?

I love to get group foot massages with my husband and my daughters. It's a really great way to just connect and relax at the same time. When I go to the spa, I love oxygen facials. I think they're incredible because they're extremely results-driven and very refreshing. You come out looking like a million bucks.

If I could invite anyone to dinner…

I would love to invite interesting people whose visionary contributions fuel progress, along with animated personalities, for a grand dinner party. Imagine having Albert Einstein, Mark Zuckerberg, Golda Meir, and Thomas Edison all at the same table with Will Farrell and Jimmy Kimmel. To me, it would be the epitome.

The secret to good customer service is…

Being able to read your customer and understand what they want. I don't believe that there's a formula; I don't believe that every customer has the same needs. To each his own and I think being able to read what that customer wants and achieve that is the key to great customer service.

What inspires you?

I like to travel. There is always something new and remarkable about visiting a destination that takes you beyond your own walls. This was a great contributor to what this building (Trump International Hotel & Tower Toronto) is all about. This is not a cookie cutter project…it was really just a grand combination of a lot of detail that I have observed throughout my travels that I put together in a very eclectic, interesting, timeless fashion.

Issue: Summer 2012