Setting a tone for the entire establishment, is the spa’s director, Elena Zinchenko. Spa Inc. recently spoke with Zinchenko about the most important factors in running a successful spa operation today and more!
Dr. Diane Wong, MD, has been a cosmetic physician for the past 10 years. She is the founder and owner of Glow Medi Spa in Yorkville, Ontario, and is devoted full-time to non-surgical cosmetic enhancements. Dr. Wong is an invited speaker and trainer of physicians and nurses for Allergan Inc. on the advanced uses of Botox Cosmetic. As a course director for the Canadian division of the Laser Training Institute, she conducts aesthetic laser workshops and provides laser certification.
What is the secret to remaining competitive in this industry?
Listening to my clients. I form an open relationship with my clients who are comfortable enough to tell me what they want and expect. I bounce my ideas off them and listen to their feedback. This communication has kept them coming back for the past 10 years.
If you could give clients only one piece of skincare advice, what would it be?
Easy: sunscreen everyday keeps the wrinkles away!
How do you spend your leisure time?
I was blessed with being born into a wonderful family and then having the greatest family of my own. My sisters are my best friends and my children and husband are my fuel for all that I do. I don’t have as much time to spend with my kids as other moms, but we spend good quality time. Seeing them growing up so nicely now, I think I did a pretty good job.
Do you have any new and exciting business plans?
I am carrying out my dream of creating the most desirable medical spa in Toronto. We are expanding into a beautiful 4,000 square-foot state-of-the-art facility in the heart of Yorkville this October. Not only do we provide the most advanced medical spa treatments, we now also cater to all our clients’ needs with a luxurious spa. Adding advanced facials, body treatments, and massages creates a complete experience that is sure to have clients coming back for more.