Spa industry revenues rebound, but staffing remains a challenge in Canada
Good news for Canadian spas.
Serving happiness
At Spirit Urban Spa in Halifax, a concierge makes wishes come true and keeps clients coming back
Building a fabric of trust
One tiny flaw can ruin your entire tapestry and send customers elsewhere.
The personalities of spa professionals
We spoke with Assar, spa operations manager at eforea spa at Hilton Toronto about some of the characteristics she looks for when hiring someone new.
A beautiful business
Customers won't hesitate to switch companies due to poor service proving the importance for quality service. Learn how to create customer loyalty in the spa industry.