These articles topped the charts on Spainc.ca this year.
Tik Tok? Instagram? Facebook? Newsletters? Emails? Event promotion? Advertisements? Text Messages? Do any of these sound familiar to you?
As a small business owner of a full-service boutique spa, I am constantly striving for new ways to both attract new customers as well as keep existing customers coming in for their appointments. In these times, it can feel like I am Sisyphus; you know, the Greek myth about a man who had to repeatedly push a big rock up a hill. Can you relate?
Well, after pushing the rock up a few times, I wanted to try a different method. Something that would reach 1000s of interested people yet in a more personal way! You might be thinking, what an oxymoron. However, I want you to instead begin thinking about podcasting.
Podcasting is a way you can stand out in the sea of spas. You can show what makes your spa unique, how you can serve your customers, and what your spa’s purpose is. For example, my podcast Spa Skin & Beauty is a space where my sister and I talk about not only spa happenings but also dive into other topics.
We love to discuss what our favourite sunscreens are, what foods are best for the skin, as well as what is a facelift without surgery. This gives our listeners a chance to get to know us behind the brand. We are able to showcase our knowledge and our fun – and sometimes quirky, personalities! It allows us to engage with the clients on a much deeper level.
For example, in the spa we can only talk about our products, services, results and life in general for about ten minutes. That’s not a lot of time. However, on our podcast we can go more in-depth. We can refer the client to the podcast and on their next visit, ask them about it. It also encourages the client to develop a closer relationship with you.
On a weekly basis, our spa clients will talk to me about how they enjoyed the latest podcast and what they learned and laughed about! They can see, listen, and understand my passion for skincare and it strengthens my credibility as a skincare professional.
Having your own podcast also allows you to build relationships with other brands and you can invite the company representative to talk about the science behind the product, the brand, how to use the product, ingredient information, why it’s different from other products, and other tips and tricks.
If you are ready for something new and adventurous, then take this as a sign to just go for it. It won’t be perfect. In fact, we did an episode about what mistakes to avoid in podcasting, including hilarious tips like making sure you’re pressing the record button. Yep, that really happened! My point is, just try it if this speaks to you. Yes, you will mess up, but that’s how we learn and grow. I believe Charles Koch said it best: “The only way to improve is to try new things.”